📞 Cegecom is a Luxembourg-based telecom operator, founded in 1998 as the country's first alternative to the POST incumbent. It offers cloud-hosted business phone systems under the Managed Com brand, as well as Microsoft Teams Operator Connect. Cegecom operates more than 1,500 km of its own fibre network in Luxembourg and the Greater Region.
Who Is Cegecom?
Cegecom SA was founded in 1998 and was the first company to compete with POST on voice services in Luxembourg. Today it is part of the Artelis Group, majority-owned by VSE AG, a German utility and telecom group based in Saarbrucken.
The company operates its own fibre optic network spanning more than 1,500 km across Luxembourg, Germany, France, and Belgium. This network independence sets Cegecom apart from operators that lease infrastructure from the national incumbent.
In 2025 and 2026, Cegecom became the first Luxembourg operator certified for Microsoft Teams Operator Connect, in partnership with Microsoft and AudioCodes. It serves B2B customers only.
Who Uses Cegecom?
Cegecom targets small and medium-sized businesses as well as larger enterprises, exclusively in the B2B segment. Its typical customers include:
- Financial services firms (banks, funds, law firms) requiring the low-latency Luxembourg-to-Frankfurt network connection
- Businesses with operations across the Greater Region (Luxembourg, Germany, France, Belgium)
- Organisations already using or moving toward Microsoft 365 and Teams as their communication platform
- Companies looking for a full-service operator: internet, telephony, and managed LAN from a single provider
- Enterprises needing up to 1,500 extensions on a dedicated platform
Cegecom is not a retail provider. It does not serve residential customers or freelancers.
At a Glance: Cegecom vs Voxbi
Cegecom Managed Com | Voxbi | |
Starting price | Not published (quote only) | |
Public pricing | No | Yes |
ILR regulated | Yes | Yes |
Luxembourg presence | Yes | Yes |
MS Teams Operator Connect | Yes (first in LU) | |
Call recording | Not mentioned | Yes |
Call analytics | Not mentioned | Yes |
Conference capacity | Up to 20 (Business tier) | |
Deployment speed | Multi-week (3-phase process) | Days |
Greater Region coverage | Yes (free internal calls) | Yes |
Detailed Comparison
📍 Products and Deployment Options
Managed Com Corporate is a dedicated platform for medium and large businesses, supporting up to 1,500 extensions. Deployment follows three phases: an audit of your existing setup, a parallel installation alongside your current system, and a coordinated switchover. The platform requires Cisco QoS-enabled switches at customer premises.
Managed Com Business runs on shared infrastructure and is aimed at smaller businesses. It supports smartphones (Android and iOS), WiFi phones, and existing desk phones, and requires no upfront hardware investment. Migration is fully managed by Cegecom.
Teams Operator Connect is Cegecom's newest offering. It connects Microsoft Teams directly to the Luxembourg phone network. No additional hardware is required. Cegecom was the first Luxembourg operator certified for this service.
Choose Cegecom if you need a dedicated enterprise platform with a structured deployment process, or if you are already committed to Microsoft Teams as your communication interface.
Choose Voxbi if you want a fully managed cloud phone system that is ready in days, with no dependency on Microsoft 365 and transparent pricing.
💶 Pricing
Cegecom does not publish prices for any of its telephony products. All plans require contacting the sales team for a quote. The model is described as "pay-as-you-use" and "pay-as-you-grow."
Three SLA tiers are available: Essential (included in the base fee), Comfort (surcharge), and Elite (surcharge). Setup costs, contract minimums, and per-user fees are not disclosed publicly.
For Managed Com Corporate, the total cost of ownership can be higher than it initially appears: the deployment audit, dedicated lines, LAN infrastructure upgrades, and optional managed LAN service are all billed separately.
Voxbi publishes its pricing directly at voxbi.com.
Choose Cegecom if you prefer a negotiated enterprise contract with tiered SLA commitments.
Choose Voxbi if you want to compare costs without a sales call.
📞 Features and Integrations
Cegecom's Managed Com Corporate includes three feature packages:
- Package S (Basic Voice): Call forwarding, three-party conferencing, call logs, personal phonebook.
- Package M (Unified Communication): Adds fixed-mobile convergence, instant messaging, and phone conference management.
- Package L (Contact Center): Adds full contact centre capabilities including ACD (automatic call distribution) and reporting.
The Business tier includes parallel ringing, presence status, conferencing (up to 20 participants), fax-to-email, and a single service number.
Notable gaps in Cegecom's published documentation: call recording is not mentioned on either tier. Real-time call analytics and live dashboards are also absent.
Voxbi includes call recording as standard and offers live call analytics. Full feature list at voxbi.com.
Choose Cegecom if your priority is Teams Operator Connect or Greater Region internal calling included at no extra cost.
Choose Voxbi if you need call recording, live dashboards, or a feature set that does not depend on Microsoft 365.
🌍 Luxembourg and Greater Region Fit
Cegecom is ILR-regulated and holds a strong position in the Luxembourg market. Its fibre network extends across the Greater Region, and internal calls between Luxembourg, Germany, France, and Belgium are included at no additional cost.
The company was the first Luxembourg operator to deploy Microsoft Teams Operator Connect, making it a strong choice for businesses standardising on the Microsoft ecosystem.
Voxbi is also ILR-regulated, based in Luxembourg, and covers the Greater Region with local numbers in Luxembourg, Belgium, Germany, and France. It works on any internet connection, including Cegecom's own fibre, which means you can use Cegecom for connectivity and Voxbi for telephony.
Choose Cegecom if Teams Operator Connect or the dedicated LU-to-Frankfurt low-latency network is a business requirement.
Choose Voxbi if you want Greater Region coverage without committing your telephony and connectivity to the same provider.
Frequently Asked Questions
Does Cegecom publish its prices?
No. Cegecom does not publish pricing for Managed Com Corporate, Managed Com Business, or Teams Operator Connect. All plans require a quote from the sales team. This is common for enterprise telecom contracts but makes it harder to compare costs upfront.
What is the difference between Managed Com Corporate and Managed Com Business?
Managed Com Corporate runs on a dedicated platform and supports up to 1,500 extensions. It uses a structured three-phase deployment process and requires Cisco QoS switches at your premises. Managed Com Business runs on shared infrastructure, supports WiFi phones and smartphones, and is simpler to deploy. Corporate is designed for medium and larger businesses; Business is aimed at smaller companies.
What is Microsoft Teams Operator Connect?
Operator Connect is a certification programme from Microsoft that lets business phone operators integrate directly with Microsoft Teams. When your operator is certified, you can make and receive external calls through the Teams interface without additional SBC hardware. Cegecom is the first Luxembourg operator to hold this certification.
Can I port my existing number to or from Cegecom?
Yes. Number portability is regulated in Luxembourg by the ILR. You can port your existing numbers to Cegecom, and you can port away from Cegecom to another operator. On the Corporate tier, porting away may also require changes to your connectivity setup if you use Cegecom's dedicated lines.
Does Cegecom offer call recording?
Call recording is not mentioned in Cegecom's published product documentation for either Managed Com Corporate or Managed Com Business. If this feature is important to your business, confirm directly with Cegecom before signing a contract. Voxbi includes call recording as a standard feature.
How long does it take to switch to Cegecom?
For Managed Com Corporate, Cegecom follows a three-phase process: an initial audit of your current setup, a parallel installation, and a coordinated switchover. This is thorough but takes longer than a standard cloud deployment. The Business tier is faster, with migration fully managed by Cegecom. Voxbi can be deployed in days.
Compare Other Providers
📡 DEEP Telecom — Luxembourg's second-largest operator, offering a full-service Cloud PBX with mobile integration. Well-known brand, no public pricing. Compare DEEP Telecom →
📡 Proximus NXT — Belgian operator with a Luxembourg presence. Offers unified communications and Microsoft Teams Direct Routing. Compare Proximus NXT →
🟦 Microsoft Teams — Calling via Teams with Direct Routing or Operator Connect. Best for Microsoft-first organisations. Compare Microsoft Teams →
🌐 Wildix — European UCaaS platform sold through partners. Browser-based interface, strong unified communications features. Compare Wildix →
📅 Ready to explore Cloud PBX for your business?
Start with the provider comparisons or feature guides. If you want expert help, book a short call with a consultant.
Made with Bullet