📞 Luxembourg Online (internet.lu) is a Luxembourg-based internet service provider focused on residential and small business connectivity. It does not offer a Cloud PBX or business telephony product.
Who Is Luxembourg Online?
Luxembourg Online S.A. is one of Luxembourg's oldest internet service providers, founded in 1995. It operates the internet.lu domain and provides broadband internet access primarily to residential customers and small offices in Luxembourg.
The company is a connectivity provider, not a telephony platform. Its commercial offer centres on ADSL, fibre, and cable internet packages. Luxembourg Online does not hold a Cloud PBX product, does not appear in the ILR's register of authorised telephony providers, and does not offer SIP trunks, virtual numbers, or hosted phone system services.
Who Uses Luxembourg Online?
Luxembourg Online's customer base is largely residential. Its typical customers include:
- Households in Luxembourg seeking a local ISP alternative to the main operators
- Small offices looking for basic broadband connectivity
- Customers who prefer dealing with a local Luxembourg provider for internet access
Luxembourg Online does not have a product for business telephony, call management, or Cloud PBX. Businesses looking for a phone system need a separate provider.
At a Glance: Luxembourg Online vs Voxbi
Luxembourg Online | Voxbi | |
Cloud PBX product | None | Yes |
SIP trunk / VoIP | No | Yes |
Luxembourg presence | Yes | Yes |
ILR regulated (telephony) | No | Yes |
Business phone numbers (LU) | No | Yes |
Local support | Limited | Yes |
Detailed Comparison
🌐 Internet Connectivity
Luxembourg Online provides broadband internet: ADSL, fibre, and cable packages for homes and small offices. It is a reliable local ISP option for basic connectivity needs.
Voxbi is a Cloud PBX and telephony provider. It requires an existing internet connection to operate, which could be provided by Luxembourg Online or any other ISP.
These two services are not competitors. A business can use Luxembourg Online for internet access and Voxbi for its phone system.
📞 Business Telephony
Luxembourg Online does not offer hosted phone systems, SIP trunks, virtual numbers, auto-attendants, call routing, or any Cloud PBX features. There is no telephony product in its portfolio.
Voxbi provides a full Cloud PBX platform: extensions, call routing, voicemail, call recording, mobile apps, and Luxembourg numbers, all included in a single subscription.
Choose Voxbi if you need a business phone system in Luxembourg. Luxembourg Online cannot fill this role.
🇱🇺 Luxembourg Regulation and Presence
Luxembourg Online is a Luxembourg-registered company and a local ISP. However, it does not hold ILR authorisation as a telephony provider. Its services are not regulated under Luxembourg's electronic communications framework for voice services.
Voxbi is ILR-authorised, based in Luxembourg, and provides regulated business telephony services with local phone numbers and local support.
💶 Pricing
Luxembourg Online pricing covers internet access packages. Business telephony is not part of its offer, so there is no price to compare on that dimension.
Voxbi pricing is published at voxbi.com. It covers Cloud PBX, SIP trunks, and local numbers in a single subscription.
Frequently Asked Questions
Does Luxembourg Online offer a Cloud PBX or business phone system?
No. Luxembourg Online is an internet service provider. It does not offer Cloud PBX, hosted telephony, SIP trunks, or virtual phone numbers. Businesses that need a phone system must use a separate telephony provider such as Voxbi.
Can I use Luxembourg Online internet with a Cloud PBX?
Yes. A Cloud PBX runs over any standard broadband connection. If you use Luxembourg Online for internet access, you can still use Voxbi or any other Cloud PBX provider on top of it. The internet connection and the phone system are independent services.
Is Luxembourg Online regulated by the ILR?
Luxembourg Online is regulated as an internet access provider, not as a telephony provider. It does not appear in the ILR's register of authorised voice communication services. For regulated business telephony in Luxembourg, you need a provider such as Voxbi.
What is the difference between an ISP and a Cloud PBX provider?
An ISP (internet service provider) delivers the internet connection to your premises. A Cloud PBX provider delivers the business phone system that runs over that connection. You need both: an ISP for connectivity and a Cloud PBX provider for telephony. Luxembourg Online is an ISP. Voxbi is a Cloud PBX provider.
Why does pbx.lu include Luxembourg Online in the competitor section?
Some businesses in Luxembourg search for "Luxembourg Online phone system" or "internet.lu telephony" when looking for a business phone solution. This page exists to clarify that Luxembourg Online does not offer Cloud PBX services and to point those businesses toward providers that do.
Compare Other Providers
🔵 Eltrona — Luxembourg-based ISP that also offers business telephony packages. Compare Eltrona →
🟠 Tango — Mobile and fixed operator in Luxembourg with business communication services. Compare Tango →
🟣 Proximus NXT — Belgian telecom operator offering unified communications in the Greater Region. Compare Proximus NXT →
🔴 Orange Luxembourg — Major operator in Luxembourg with business telephony and connectivity bundles. Compare Orange →
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