📞 Visual Online is a Luxembourg-based internet and communications provider, part of the POST Luxembourg Group. Its Cloud PBX product, CloudPBXX, is powered by Mitel MiVoice and MiCollab. It is designed for SMEs looking to combine telephony with other business connectivity services from a local, network-owning provider.
Who Is Visual Online?
Visual Online (VO) is a telecommunications provider headquartered in Luxembourg. It is a subsidiary of POST Luxembourg, the national postal and telecom operator. VO offers broadband internet, mobile, and business telephony services across Luxembourg.
Its Cloud PBX product is called CloudPBXX. The platform is built on Mitel MiVoice, a unified communications system, and includes the MiCollab client for desktop and mobile. VO operates its own network infrastructure through its POST Group parent.
Visual Online positions itself as a one-stop-shop for SMEs that want internet, voice, and mobile services under a single supplier relationship.
Who Uses Visual Online?
Visual Online targets small and medium-sized businesses in Luxembourg that prefer a bundled approach: internet and telephony from one provider. Its typical customers include:
- SMEs in Luxembourg that already use POST Group services for connectivity
- Businesses that want a locally trusted brand with a physical presence in Luxembourg
- Companies that require call recording and an integrated softphone client
- Teams already using the Mitel ecosystem (MiVoice, MiCollab) who want to stay on that platform
Visual Online does not primarily target businesses looking for a standalone cloud telephony solution. Its value proposition is the POST Group bundle: connectivity, voice, and mobile in one contract.
At a Glance: Visual Online vs Voxbi
Visual Online CloudPBXX | Voxbi | |
Starting price | Not published | |
SIP trunk included | Yes | Yes |
Luxembourg presence | Yes | Yes |
ILR regulated | Yes | Yes |
Local support (LU) | Yes | Yes |
Call recording | Yes | Yes |
Video conferencing | Yes (MiCollab) | |
MS Teams integration | Not confirmed | |
ISP-independent | No (bundled) | Yes |
Platform vendor | Mitel (MiVoice) | Own platform |
Detailed Comparison
📍 Deployment and Hosting
Visual Online's CloudPBXX is hosted on infrastructure managed by VO and the POST Group. The platform runs on Mitel MiVoice, a legacy enterprise UC platform. Calls are handled over VO's own network. There is no ISP-independent option: CloudPBXX is bundled with VO's internet and voice services.
Voxbi is a fully cloud-based platform. It runs independently of the customer's internet provider. Customers can keep their existing ISP.
Choose Visual Online if you want a single supplier for internet, voice, and mobile, and you are already within the POST Group ecosystem.
Choose Voxbi if you want a cloud PBX that works with any internet provider and does not require changing your connectivity contract.
💶 Pricing and Commercial Model
Visual Online does not publish pricing on its website. Quotes are provided through their sales team. This makes direct price comparison difficult without contacting VO directly.
Voxbi pricing is available directly at voxbi.com. VO offers per-user licensing with some flexibility: not all users need to be on the same feature tier.
Choose Visual Online if you prefer negotiated pricing with a local account manager, and are consolidating multiple services into one contract.
Choose Voxbi if you want transparent pricing without a quote process.
📞 Features and Integrations
Both platforms include call recording, a desktop softphone, and mobile access. Visual Online's MiCollab client supports video conferencing and desktop sharing. International calling covers 200+ countries without overage charges.
Microsoft Teams integration is not mentioned on Visual Online's public materials. The Mitel MiVoice platform does support Teams integration via third-party connectors, but this is not confirmed as a standard offer from VO.
Choose Visual Online if you need bundled video conferencing and screen sharing via MiCollab, and your team is already familiar with Mitel tools.
Choose Voxbi if you need confirmed Microsoft Teams integration and a platform with a clear public feature list.
🏢 Platform and Vendor Risk
Visual Online's CloudPBXX is powered by Mitel. Mitel has faced significant financial difficulties in recent years, including a Chapter 11 bankruptcy filing in the United States in 2023. Mitel was subsequently acquired and restructured. This introduces a degree of platform uncertainty for businesses planning a multi-year deployment.
Voxbi operates its own platform, independent of a third-party UC vendor.
Choose Visual Online if you have an existing Mitel investment and want continuity within that ecosystem.
Choose Voxbi if you want a platform not tied to a vendor with a history of financial restructuring.
🇱🇺 Luxembourg and Greater Region Fit
Both providers are present in Luxembourg and are ILR-regulated. Visual Online has the advantage of POST Group backing and an established brand among Luxembourg SMEs.
The primary limitation for cross-border businesses is VO's focus on Luxembourg connectivity bundles. If your business operates in Belgium, France, or Germany, VO's offer may not extend naturally across those borders.
Choose Visual Online if your business is Luxembourg-centric and you want to consolidate suppliers within the POST Group.
Choose Voxbi if your business operates across Luxembourg and the Greater Region, and you need a provider with consistent coverage across multiple countries.
Frequently Asked Questions
What is Visual Online CloudPBXX?
CloudPBXX is Visual Online's Cloud PBX product. It is built on the Mitel MiVoice platform and includes the MiCollab client for desktop and mobile. It is designed for SMEs that want a managed telephony service from a Luxembourg provider.
Is Visual Online part of POST Luxembourg?
Yes. Visual Online is a subsidiary of POST Luxembourg, the national postal and telecommunications operator. VO operates its own network infrastructure through the POST Group.
Does Visual Online publish its prices?
No. Pricing is not available on Visual Online's website. You need to contact their sales team for a quote. This makes it difficult to compare costs without direct engagement.
What is the risk with Mitel?
Mitel, the technology behind Visual Online's CloudPBXX, filed for Chapter 11 bankruptcy protection in the United States in 2023. The company was restructured and continues to operate. However, businesses should ask about Mitel's long-term product roadmap before committing to a multi-year contract on a Mitel-based platform.
How does Visual Online compare to Voxbi for a Luxembourg business?
Both are Luxembourg-based and ILR-regulated. The main differences are: Visual Online bundles telephony with its internet and mobile services, while Voxbi operates independently of your ISP. Visual Online uses Mitel technology, which has experienced financial restructuring. Visual Online does not publish pricing. If you want a standalone cloud PBX with transparent pricing and ISP independence, Voxbi is the more direct comparison.
Compare Other Providers
🟦 DEEP — Cloud PBX from POST Luxembourg's other subsidiary. Cisco-based platform. Competes internally with Visual Online within the same parent group. Compare DEEP →
🇩🇪 Starface — German-made Cloud PBX with cloud and self-hosted options. Strong in the DACH region. No Luxembourg presence. Compare Starface →
🌐 Wildix — European UCaaS platform sold through partners. Browser-based interface and strong unified communications features. Compare Wildix →
🖥️ 3CX — Open-standard self-managed PBX. Low licence cost with higher IT overhead. Popular with IT resellers. Compare 3CX →
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