📞 Starface: German Cloud PBX sold through a DACH partner network
A Karlsruhe-based PBX vendor offering cloud, virtual appliance, and hardware deployments, all hosted in Germany. Sold exclusively through certified resellers, with published Cloud tier pricing and a modular add-on marketplace.
⏱ 9 min read · 🌍 PBX software and appliance vendor · 📅 Updated April 2026 · 🔗 starface.com
🏢 Who Starface is
STARFACE GmbH is a German PBX vendor founded in 2005 and based in Karlsruhe. The company builds business phone systems across three deployment models: a cloud tier hosted in German data centres, a virtual appliance for self-hosted installations, and physical hardware appliances for on-premises deployments. Starface has received multiple German ICT awards and its platform is designed around German data protection standards, with a built-in GDPR-compliant video conferencing module called NEON.
Starface is sold exclusively through a network of certified resellers, mostly across Germany, Austria, and Switzerland. There is no direct sales channel and no commercial presence in Luxembourg. Luxembourg businesses that deploy Starface typically engage a DACH reseller for the PBX layer and pair it with a local SIP trunk for Luxembourg phone numbers and call routing. Full disclosure: this site is maintained by a team connected to Mixvoip and Voxbi, and Mixvoip supplies Luxembourg SIP trunks to several Starface deployments in the country.
📦 What Starface offers
Starface delivers a complete PBX stack with three deployment paths and a modular ecosystem. The main components:
☁️ Three deployment models on one platform
The same Starface platform runs as a German-hosted Cloud PBX, as a virtual appliance on customer infrastructure (VMware, Hyper-V, or KVM), or on physical hardware appliances shipped to the customer site. The Cloud tier starts at approximately 9.95 EUR per user per month for a basic package, with higher tiers adding call recording, contact centre features, and advanced analytics. Hardware and virtual appliance pricing is set by the reseller.
🎥 NEON built-in video conferencing
NEON is Starface's native video conferencing module, included in the platform rather than sold as a separate product. It is hosted in German data centres and designed for GDPR compliance. For businesses that want to avoid running a separate video platform alongside their phone system, NEON removes one vendor relationship.
🔌 Bring-your-own SIP trunk
Starface is a PBX platform, not a telecom operator. External calls require a separate SIP trunk from a local operator. In Luxembourg this is typically Mixvoip, Post Telecom, Proximus NXT, or another ILR-registered operator. The SIP trunk supplies the phone numbers, the call minutes, and the emergency routing.
🧩 STARFACE Modules add-on marketplace
Starface runs a marketplace of certified third-party modules: CRM connectors, industry-specific integrations, call analytics extensions, hotel and healthcare workflows, and custom reporting tools. Modules are priced per user per month on top of the base licence and are installed by the reseller. This keeps the core platform lean while letting customers extend it for specific workflows without custom development.
💻 Microsoft Teams integration
Starface offers a native Microsoft Teams integration so that Teams users can place and receive external calls through the Starface PBX. This supports organisations that have standardised on Teams for messaging and meetings but want a dedicated telephony back end rather than a Teams Phone licence.
⚖️ Quick compare with two PBX rivals
Starface is a German PBX vendor sold through a DACH reseller network. This page compares it against two other products a Luxembourg business might shortlist alongside it.
🟤 Starface
PBX software and appliances · this page
You are here
Deployment: cloud, virtual appliance, or hardware
Licensing: per user, from ~9.95 EUR/month (Cloud)
Sold via: DACH reseller network
SIP trunk: bring your own
Teams integration: native
Typical size: 10 to 500 users
🔷 Innovaphone
PBX hardware and software
Deployment: on-prem, virtual appliance, or partner cloud
Licensing: hardware + annual SSA, integrator-set
Sold via: certified IT integrators
SIP trunk: bring your own
Teams integration: via SBC routing
Typical size: 20 to 2,000 users
💻 3CX
PBX software
🔗 3cx.com
Deployment: self-hosted or 3CX-hosted
Licensing: annual, per simultaneous call
Sold via: IT partners and MSPs
SIP trunk: bring your own
Teams integration: via connector
Typical size: 10 to 500 users
Comparison reflects public information. Sources linked from each provider page. Not a ranking.
👥 Typical client profiles
Starface is built around the DACH SME market and fits businesses that want a German-hosted platform sold through a trusted partner. Four common profiles:
🇩🇪 The DACH-focused SME
A business with 10 to 150 employees operating primarily in Germany, Austria, or Switzerland. Starface fits because the reseller ecosystem is dense in the region, German-language support is the default, and data hosted in German data centres satisfies common procurement rules.
🏢 The Luxembourg business with a DACH IT partner
A Luxembourg SME that already works with an IT partner based in Germany or with DACH reseller relationships. Starface lands because the partner is already certified and the commercial relationship is familiar. The local SIP trunk then comes from a Luxembourg operator such as Mixvoip, Post Telecom, or Proximus NXT.
📺 The team that wants telephony and video in one platform
A business that currently pays for a PBX plus a separate video conferencing tool and wants to consolidate. NEON's inclusion in the base platform makes this consolidation possible without a separate Zoom, Teams, or Webex licence for every user.
🏨 The industry-specific workflow customer
A hotel, clinic, or professional services firm that needs workflow integrations (guest check-in calls, patient reminder flows, practice management connectors). The STARFACE Modules marketplace covers several of these vertical use cases without requiring custom development.
🎯 Where Starface stands apart
Three positioning points worth weighing before choosing Starface over a Luxembourg-hosted Cloud PBX or a software-only competitor.
🇩🇪 German manufacturing with three deployment options on one platform
Few PBX vendors offer a single platform that runs as a managed cloud, a virtual appliance, and a hardware appliance with consistent administration across all three. Starface does, and all hosting is in Germany. For buyers that need deployment flexibility during a multi-year migration (for example, starting on hardware and moving to cloud later), this reduces the friction of switching products mid-journey.
🧩 Modular marketplace rather than monolithic UC suite
Starface's STARFACE Modules marketplace keeps the base platform lean and lets customers add only the integrations they actually use. This differs from all-in-one UC suites where feature bundles are set by the vendor. The trade-off is that the module ecosystem is skewed toward DACH-specific use cases, and buyers outside that region may find fewer ready-made integrations for their workflows.
🌐 DACH-native delivery with no Luxembourg presence
Starface has no commercial presence in Luxembourg and is not registered with the ILR. The reseller model works cleanly in the DACH market; for Luxembourg buyers it means the PBX relationship runs through a German reseller while phone numbers and call routing come from a separate local operator. Organisations that prefer one Luxembourg provider for numbers, PBX, and support typically evaluate a managed Cloud PBX alongside.
📚 Terms you can look up
Not sure what something on this page means? The pbx.lu glossary explains each in plain language.
🧩 Decision tree
Two honest recommendations based on business profile.
✅ Choose Starface if
- Your business is in Germany, Austria, Switzerland, or has a DACH IT partner already set up with Starface
- German data centre hosting is a procurement requirement
- You want a single platform across cloud, virtual, and hardware deployments
- Built-in video conferencing (NEON) replaces a separate meeting product
🟡 Look elsewhere if
- You want a single Luxembourg provider for numbers, PBX, and support on one invoice
- Local support in French or Luxembourgish is a day-to-day requirement
- You need ILR-regulated delivery rather than a cross-border reseller relationship
- Your workflows do not match the DACH-focused module marketplace
🔎 Other providers worth considering
If Starface is not quite the right fit, these are the logical next pages to check.
Same category · other PBX products and UC platforms
☁️ Voxbi
Managed Cloud PBX from Mixvoip, published pricing, Luxembourg-hosted
Different category · Luxembourg operators and SIP trunks
📦 Post Telecom
Incumbent national operator, SIP trunks and hosted telephony
🟡 Proximus NXT
Belgian-owned enterprise operator, SIP trunks across Greater Region
❓ Common questions
Is Starface available in Luxembourg?
Starface has no direct commercial presence in Luxembourg. The platform can be deployed for Luxembourg businesses through a DACH reseller, paired with a local SIP trunk from a Luxembourg operator such as Mixvoip, Post Telecom, or Proximus NXT. Local Luxembourg numbers and call routing come from the SIP trunk provider, not from Starface.
Does Starface include a SIP trunk?
No. Starface is a PBX platform, not a telecom operator. Customers need a separate SIP trunk from a local operator to make and receive external calls. In Luxembourg this means adding an ILR-registered SIP provider, which becomes a second vendor relationship alongside the Starface reseller.
Can I use Starface with Microsoft Teams?
Yes. Starface offers a native Microsoft Teams integration. Teams users can place and receive external calls through the Starface PBX, which suits organisations that use Teams for collaboration but want a dedicated telephony back end instead of paying for Teams Phone licences and Calling Plans.
What is NEON by Starface?
NEON is Starface's built-in video conferencing module. It is hosted in German data centres, designed for GDPR compliance, and included in the platform rather than sold as a separate product. Feature depth is narrower than dedicated products like Zoom or Teams, but it removes the need for a second video conferencing subscription for many SMEs.
How is Starface priced?
The Cloud tier starts at approximately 9.95 EUR per user per month for a basic package, which is one of the few public prices in the German PBX market. Higher tiers (with call recording, contact centre, or advanced analytics) cost more. Virtual appliance and hardware pricing is set by the reseller and is not published. SIP trunk costs are separate.
Can I keep my numbers if I move off Starface?
Yes. Phone number portability is handled by the SIP trunk provider, not by Starface. In Luxembourg, the ILR regulates porting and most moves complete within a few working days. Starface hardware appliances are proprietary and generally cannot be reused with a different PBX vendor, so a platform change usually means new hardware or a switch to softphones.
What are STARFACE Modules?
STARFACE Modules is the vendor's marketplace of certified add-ons: CRM connectors, industry workflow integrations, analytics extensions, and vertical products for hospitality, healthcare, and professional services. Modules are installed by the reseller and priced per user on top of the base licence. The ecosystem is strongest for DACH-specific use cases.
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