📞 Innovaphone: German-engineered PBX with a hybrid deployment model
A German PBX manufacturer that builds its own hardware and a modular UC platform called myApps. Deployed on-premises, as a virtual appliance, or through a partner-managed cloud, sold exclusively through certified IT integrators.
⏱ 9 min read · 🌍 PBX hardware and software vendor · 📅 Updated April 2026 · 🔗 innovaphone.com
🏢 Who Innovaphone is
Innovaphone AG is a German telecommunications manufacturer based in Sindelfingen, founded in 1997. The company designs and builds both the PBX hardware and the software platform end to end. Its gateways run a proprietary operating system with no dependency on Windows or Linux, and its IP phones and gateway enclosures are built from brushed stainless steel with no fans or moving parts, which makes the hardware durable in demanding physical environments.
The UC platform, myApps, is a modular system covering softphone, video conferencing, team chat, presence, screen sharing, call recording, and VDI support. Innovaphone is sold exclusively through certified IT integrators, with no direct sales channel. In Luxembourg, the primary Innovaphone partner is RCarre, and documented local deployments include CRI Group (helpdesk with Zendesk integration) and GH interim (multi-site staffing agency). Full disclosure: this site is maintained by a team connected to Mixvoip and Voxbi. Mixvoip supplies Luxembourg SIP trunks to several Innovaphone deployments in the country, so the relationship between the two products is a factual integration, not a funnel.
📦 What Innovaphone offers
Innovaphone is a complete stack: hardware, software, and support contract, delivered through an integrator. The main components:
🔧 Proprietary hardware gateways and IP phones
Innovaphone gateways are built in Germany with a proprietary operating system. The physical enclosures use brushed stainless steel with no fans. Innovaphone also produces its own IP desk phone range. Third-party SIP phones work in some configurations, but Innovaphone hardware is proprietary and cannot be reused with a different PBX vendor.
📱 myApps unified communications platform
myApps is the software layer: a softphone on Windows, Mac, iOS, and Android, plus video conferencing, team messaging, presence, screen sharing, call recording, hot desking, and project management tools. The platform is built and maintained by one vendor end to end, which reduces integration friction between components but means the customer commits to the Innovaphone ecosystem rather than mixing best-of-breed tools.
🏢 Hybrid deployment model
A single platform runs three ways: fully on-premises on Innovaphone hardware, as a virtual appliance on customer infrastructure, or in a partner-managed cloud. The same myApps client and the same configuration model apply across the three. Organisations can also mix, for example keeping the gateway on-premises for local survivability while running the UC apps from a partner-managed cloud.
📄 Software Support Agreement and integrator-led pricing
Innovaphone pricing is set by the integrator, not published by Innovaphone. The typical commercial structure is a hardware purchase at deployment plus an annual Software Support Agreement (SSA) that covers firmware updates, feature upgrades, and vendor support. SIP trunks are added separately through a local operator.
⚖️ Quick compare with two PBX rivals
Innovaphone is a PBX hardware and software vendor sold through integrators. This page compares it against two other products a Luxembourg business might shortlist alongside it.
🔷 Innovaphone
PBX hardware and software · this page
You are here
Deployment: on-prem, virtual appliance, or partner cloud
Licensing: hardware + annual SSA, integrator-set
Sold via: certified IT integrators
SIP trunk: bring your own
Teams integration: via SBC routing
Typical size: 20 to 2,000 users
☁️ Voxbi
Managed Cloud PBX
Deployment: managed cloud only
Licensing: monthly, per user (published)
Sold via: direct from Mixvoip
SIP trunk: included
Teams integration: via SBC routing
Typical size: 1 to 250 users
Comparison reflects public information. Sources linked from each provider page. Not a ranking.
👥 Typical client profiles
Innovaphone lands in businesses that want German-manufactured infrastructure, a single vendor across the stack, and an IT integrator as the day-to-day partner. Four common profiles:
🏛️ The regulated or public sector organisation
A bank, insurance firm, healthcare provider, or public institution with strict GDPR and data sovereignty requirements. Innovaphone's fully on-premises option keeps voice data on customer hardware, on customer premises, with no US cloud provider in the path. This is a hard requirement for some procurement teams and Innovaphone is one of a small set of vendors that meets it cleanly.
🏢 The multi-site mid-market company
A business with 100 to 2,000 users across several locations that needs centralised management, multi-site routing, and local survivability if a site loses its internet link. Innovaphone's hybrid model supports this pattern: a gateway on each site handles local calls during an outage, while the UC apps and administration run centrally.
🛠️ The IT-driven procurement team
An organisation with an internal IT function or a long-standing integrator relationship, where the phone system is treated as an infrastructure investment rather than a subscription. CapEx-heavy models, long replacement cycles, and direct control over configuration fit this profile better than monthly per-user billing.
🔄 The ISDN-to-IP migration
A business moving off legacy ISDN lines that wants a managed transition with physical continuity. Innovaphone integrators typically handle ISDN phase-out, hardware migration, and number porting as a single project, which suits organisations that prefer a one-time project to a service-model rollout.
🎯 Where Innovaphone stands apart
Three positioning points worth weighing before choosing Innovaphone over a managed Cloud PBX or a software-only competitor.
🇩🇪 Single-vendor German engineering
Innovaphone designs and manufactures its own hardware and writes its own operating system and UC platform. Few PBX vendors still do this end to end. For organisations that value German manufacturing, vendor continuity, and the ability to point to one supplier for the whole stack, this is a legitimate differentiator.
🏛️ True on-premises option with no cloud dependency
Many "on-prem" PBX products now require some connection to a vendor cloud for activation, licensing, or updates. Innovaphone can run fully disconnected on customer infrastructure, which matters for regulated environments where any external dependency is a compliance question. The trade-off is that the customer or integrator carries the update, backup, and patching burden.
🤝 Integrator-led delivery with CapEx at the start
Every Innovaphone deployment goes through a certified integrator. Pricing, installation timelines, support quality, and the long-term relationship all sit with the partner rather than with Innovaphone directly. The commercial model combines an upfront hardware purchase with an ongoing Software Support Agreement. This suits organisations that prefer asset-based procurement and existing integrator relationships. Organisations that want published per-user pricing, a single provider for numbers and PBX, or a month-to-month commitment typically evaluate a managed Cloud PBX alongside.
📚 Terms you can look up
Not sure what something on this page means? The pbx.lu glossary explains each in plain language.
🧩 Decision tree
Two honest recommendations based on business profile.
✅ Choose Innovaphone if
- You have strict data sovereignty rules and need a fully on-premises option with no cloud dependency
- Your business is multi-site and needs local survivability at each location
- You already work with an IT integrator who sells and supports Innovaphone
- German-manufactured hardware and single-vendor stack alignment are procurement criteria
🟡 Look elsewhere if
- You want published per-user pricing without a quote cycle
- A monthly subscription is preferable to a hardware purchase and annual support contract
- Numbers, SIP trunk, and PBX should come from one Luxembourg provider on one invoice
- Your team is small enough that a managed cloud service with no integrator intermediary is a better fit
🔎 Other providers worth considering
If Innovaphone is not quite the right fit, these are the logical next pages to check.
Same category · other PBX products and UC platforms
Different category · Luxembourg operators and SIP trunks
📦 Post Telecom
Incumbent national operator, SIP trunks and hosted telephony
❓ Common questions
Is Innovaphone available as a cloud service?
Innovaphone can be deployed in a partner-managed cloud, but it is not a cloud-native product in the same sense as a UCaaS platform. The underlying system still runs on Innovaphone software (on hardware or as a virtual appliance), managed by an IT integrator. The upside is consistency across on-premises, virtual, and cloud deployments. The trade-off is that the cloud option is partner-operated rather than a shared vendor-run service.
Who sells Innovaphone in Luxembourg?
Innovaphone has no direct sales channel. Luxembourg deployments go through certified IT integrators. The primary Luxembourg partner is RCarre. The integrator handles hardware supply, installation, configuration, and ongoing support. SIP trunks for Luxembourg numbers are typically provided by a separate local operator such as Mixvoip, Post Telecom, or Cegecom.
Can I keep my numbers if I move off Innovaphone?
Yes. Phone number portability is regulated by the ILR in Luxembourg and applies to all operators. The SIP trunk provider handles the port, which takes a few working days. Innovaphone desk phones are proprietary and cannot be reused with a different PBX vendor, so a platform change usually means new phones or a switch to softphones.
Do I need an IT department to use Innovaphone?
In practice, the integrator plays that role. Innovaphone systems are not designed for self-managed deployment. The integrator handles installation, configuration, firmware updates (under the Software Support Agreement), and day-to-day support. Some customers run a small internal IT function for user moves, adds, and changes; others delegate everything to the partner.
What is the Software Support Agreement?
The Software Support Agreement (SSA) is the annual maintenance contract that covers firmware updates, feature upgrades, and vendor support. Without an active SSA, the system continues to work but stops receiving updates from Innovaphone. The SSA is priced per installed endpoint or per licence and is one of the recurring cost components to factor into total cost of ownership.
Is Innovaphone GDPR-compliant?
Yes. Innovaphone hardware is made in Germany and can be deployed fully on-premises, which satisfies strict data sovereignty requirements without any external cloud provider in the path. Partner-managed cloud and virtual appliance deployments are also compliant, with the exact data location depending on the integrator's hosting choice.
What phones work with Innovaphone?
Innovaphone produces its own IP desk phone range. The myApps softphone runs on Windows, Mac, iOS, and Android. Some third-party SIP phones are supported in specific configurations, but Innovaphone hardware itself is proprietary and cannot be reused with other PBX platforms.
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