Features

📋 A Cloud PBX gives your business more than just a phone number. It is a set of tools that control how calls are handled, where they go, and what happens to the information they carry. This page maps all 14 available features to the business situations they solve.

What describes your situation?

📞 We miss too many calls — calls ring unanswered, reach the wrong person, or go to voicemail during business hours.

See: Presence-Aware Call Routing, Call Transfer, SIP Phone Compatibility, Time Badging

🏃 Our team works remotely or travels — staff need to stay reachable on their business number from any device or location.

See: Mobile Application, Softphone, Fixed Mobile Convergence, Microsoft Teams Integration

🔗 We want to connect our tools — calls should log automatically in our CRM, and our team should not manage a separate login.

See: Analytics, API, Odoo Integration, Call Recording, AI Call Transcription, Single Sign-On

Handle calls smarter

✅ Presence-Aware Call Routing

Routes calls only to staff who are actually available right now. Automatically skips colleagues who are busy or offline, and follows your fallback rules when no one is free.

🔄 Call Transfer

Move active calls between colleagues without dropping the caller. Supports warm transfer (brief the colleague first), blind transfer (instant hand-off), call parking, and voicemail transfer.

☎️ SIP Phone Compatibility

Connect existing desk phones or add new ones from any major brand. Any SIP device works. Certified phones auto-provision when plugged in, with no manual setup required.

🪪 Time Badging

Employees clock in and out using their desk phone or mobile app. No badge reader needed. Logs export to HR and payroll tools. Works across offices and remote locations.

Work from anywhere

📱 Mobile Application

Your full office phone system on your smartphone. Make and receive calls on your business number, transfer to colleagues, access voicemail, and check your directory, all from the Voxbi app on iOS or Android.

💻 Softphone

Turn your laptop or desktop into a business phone. No hardware required. Works over any internet connection. Supports hold, transfer, call recording, and all standard PBX features.

📲 Fixed Mobile Convergence

One number rings your desk phone, mobile, and laptop at once. Outbound calls always show your business number. Staff in Luxembourg, Germany, France, and Belgium stay reachable under one number.

🟦 Microsoft Teams Integration

Make and receive real external phone calls from inside Microsoft Teams, using your existing company number. No new app required. Uses Direct Routing or Operator Connect.

Connect and report

📈 Analytics

Real-time and historical dashboards showing call volumes, missed calls, wait times, and team response rates. Filter by extension, department, or location. Export to CSV or connect to your BI tools.

🔌 API

Connect your phone system to any CRM, helpdesk, or automation tool via a standard REST API. No developer required for common setups. Webhooks, Zapier, and Make are all supported.

🟣 Odoo Integration

Calls log automatically in Odoo CRM. Inbound calls trigger a screen-pop showing the contact record before you answer. Click any phone number in Odoo to dial instantly.

🎙 Call Recording

Capture call audio for training, compliance, and dispute resolution. Configurable per extension or queue. GDPR consent rules apply in Luxembourg. Encrypted storage with access controls.

🤖 AI Call Transcription and Summarization

Every call becomes a written transcript and a short structured summary: key points, decisions, and follow-up actions. Searchable history. No manual note-taking.

🔐 Single Sign-On

Log in to your Cloud PBX using your existing company account: Microsoft 365, Google Workspace, or Okta. One password across all tools. Access can be granted or revoked centrally.

📅 Not sure which features matter for your business?

Book a short call with a consultant and get a tailored recommendation.

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