📞 Visual Online: POST Group SME telephony, built on Mitel
Visual Online is a Luxembourg-based internet and communications provider, part of the POST Luxembourg Group. Its Cloud PBX product, CloudPBX, is powered by Mitel MiVoice and MiCollab. Targeted at SMEs that want voice and connectivity from a single Luxembourg-local supplier.
⏱ 6 min read · 🇱🇺 Local provider · 📅 Updated April 2026 · 🔗 vo.lu
🏢 Who Visual Online is
Visual Online (VO) is a telecommunications provider headquartered in Luxembourg and a subsidiary of POST Luxembourg, the national postal and telecom operator. The company offers broadband internet, mobile, and business telephony services across Luxembourg.
Its Cloud PBX product is called CloudPBXX. The platform is built on Mitel MiVoice, a unified communications system, and includes the MiCollab client for desktop and mobile. VO operates its own network infrastructure through its POST Group parent.
Visual Online positions itself as a one-stop-shop for SMEs that want internet, voice, and mobile services under a single supplier relationship.
📦 What Visual Online offers
Four business services delivered through the POST Group infrastructure, with telephony built on Mitel technology.
📞 CloudPBXX (Mitel MiVoice)
A hosted phone system powered by the Mitel MiVoice platform. Includes call routing, voicemail, call recording, and standard PBX features. Bundled with VO connectivity.
💬 MiCollab softphone and collaboration
Mitel's desktop and mobile client for softphone calls, video conferencing, screen sharing, and messaging. Familiar to teams already using Mitel tools.
🌐 Business internet
Fibre connectivity delivered through the POST Group network. Typically bundled with CloudPBXX to form the complete business telephony package.
📱 Mobile services
Business SIM cards and mobile plans, also delivered via the POST Group. Completes the single-supplier model for SMEs.
Full product details at vo.lu.
⚖️ Quick compare with two local rivals
Visual Online is a local Luxembourg operator. This page compares it against two other local operators, selected at random from the same category.
📞 Visual Online
Local operator · this page
You are here
🔗 vo.lu
ILR-regulated: ✅ via POST
Public pricing: ❌ quote only
ISP independence: ❌ bundled
Greater Region numbers: ⚠️ LU-focused
SIP trunks: ✅
Support languages: 3
🏢 DEEP Telecom
Local operator · POST Group sibling
🔗 deep.eu
ILR-regulated: ✅ via POST
Public pricing: ❌ quote only
ISP independence: ⚠️ partial, often bundled
Greater Region numbers: ⚠️ LU-focused
SIP trunks: ✅
Support languages: 4
Comparison reflects public information. Sources linked from each provider page. Not a ranking.
👥 Typical client profiles
Based on how Visual Online positions CloudPBXX in the Luxembourg SME market.
🏢 SMEs already on POST Group services
Companies that already use POST or VO for internet and mobile, and prefer to consolidate telephony with the same supplier.
🏛️ Luxembourg-centric businesses with local brand preference
Organisations that value a physically present, locally branded provider over international platforms.
📞 Teams with existing Mitel deployments
Businesses already invested in Mitel desk phones or MiCollab who want continuity within that ecosystem rather than a platform migration.
🎥 Teams needing bundled video and collaboration
SMEs that want video conferencing, screen sharing, and softphone in one client (MiCollab) rather than stitching multiple tools together.
🎯 Where Visual Online stands apart
Three positioning points that the comparison table above does not fully capture.
🏛️ Part of the POST Group
Backed by POST Luxembourg, the national operator. For SMEs that value local ownership and brand recognition over feature breadth, this matters.
💻 Bundled Mitel MiCollab client
Softphone, video conferencing, screen sharing, and messaging are included in one client. Teams already familiar with Mitel get continuity.
⚠️ Platform uncertainty to weigh
Mitel filed for Chapter 11 bankruptcy protection in the United States in 2023 and was subsequently restructured. The company continues to operate, but businesses planning multi-year deployments on a Mitel-based platform may want to ask about the long-term product roadmap before signing.
📚 Terms you can look up
Not sure what something on this page means? The pbx.lu glossary explains each in plain language.
🧩 Decision tree
Two honest recommendations based on business profile.
✅ Choose Visual Online if
- You already use POST or VO for internet and mobile
- You want one supplier, one contract, one account manager
- Your team already uses Mitel MiCollab and wants continuity
- You prefer a locally branded Luxembourg provider
- Your operations are Luxembourg-focused
🟡 Look elsewhere if
- You need ISP independence and want to keep your current internet provider
- You are uncomfortable with Mitel's recent financial restructuring history
- You need published pricing before talking to sales
- You operate across the Greater Region and need local numbers in BE, DE, or FR
- You need confirmed Microsoft Teams integration
🔎 Other providers worth considering
If Visual Online is not quite the right fit, these are the logical next pages to check.
Same category · other Luxembourg operators
Different category · vendors and platforms
❓ Common questions
What is Visual Online CloudPBXX?
CloudPBXX is Visual Online's Cloud PBX product. It is built on the Mitel MiVoice platform and includes the MiCollab client for desktop and mobile. It is designed for SMEs that want a managed telephony service from a Luxembourg provider.
Is Visual Online part of POST Luxembourg?
Yes. Visual Online is a subsidiary of POST Luxembourg, the national postal and telecommunications operator. VO operates its own network infrastructure through the POST Group.
Does Visual Online publish its prices?
No. Pricing is not available on Visual Online's website. You need to contact their sales team for a quote. This makes it difficult to compare costs without direct engagement.
What is the risk with Mitel?
Mitel, the technology behind Visual Online's CloudPBXX, filed for Chapter 11 bankruptcy protection in the United States in 2023. The company was restructured and continues to operate. Businesses should ask about Mitel's long-term product roadmap before committing to a multi-year contract on a Mitel-based platform.
How is Visual Online different from DEEP Telecom if they are both POST Group?
Both are POST Group subsidiaries and both serve business customers, but their product bases differ. DEEP CloudPBX is built on Cisco, while Visual Online CloudPBXX is built on Mitel. DEEP targets larger enterprises and public sector organisations more directly, while VO is positioned for SMEs bundling connectivity and telephony. Some overlap exists between the two offers within the same group.
Does Visual Online support Microsoft Teams integration?
Microsoft Teams integration is not mentioned in Visual Online's public materials. The Mitel MiVoice platform can support Teams integration via third-party connectors, but VO has not confirmed this as a standard offer. Confirm directly with VO if Teams is a requirement.
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