Mixvoip vs Orange Luxembourg: Business Telephony Compared

Mixvoip vs Orange Luxembourg: Business Telephony Compared

Mixvoip vs Orange Luxembourg: Business Telephony Compared

by PBX.lu Editorial on June 23, 2026
Mixvoip and Orange Luxembourg both provide business telephony, but their portfolios are structured differently. Orange combines business calling with its wider mobile and connectivity services, while Mixvoip operates as a business-telephony provider with Voxbi as its managed Cloud PBX platform.
This guide compares them the way a telecom consultant would, not a brochure. The right answer depends on your company size, your existing infrastructure, the Cloud PBX features you actually need, how much you work across borders, how much pricing visibility you want before you commit, and the support you expect.
Choose Mixvoip if you want a feature-complete Cloud PBX with recording, queues, IVR, analytics, and documented Teams, Odoo, and Office 365 integration, public pricing on core services, a softphone on desktop and mobile, voice that runs over any internet line, and local numbers across Luxembourg, Belgium, Germany, and France.
🏢 Choose Orange if you want one operator and one bill for mobile, fibre, TV, and a basic phone system, you rely heavily on Orange's own 5G mobile network, you value its award-winning Livebox fibre and high-street shops, or your needs stay within voicemail, call diversion, conferencing, and mobile twinning.
There is no single winner here. The better provider depends on your existing infrastructure, the features you truly need, and how you want to be supported.

Who each provider is

📡 Mixvoip

Mixvoip is a Luxembourg operator that has provided business voice since 2008. Its core products are Cloud PBX (Voxbi), SIP trunks, business internet, mobile, IPTV, and IT and security services across Luxembourg, Belgium, Germany, and France. It is regulated by the ILR and by the equivalent authority in each country it serves. It offers a softphone for web, Windows, macOS, iOS, and Android, markets its telephony as independent of your internet provider, and publishes pricing for core services. It is widely described as the second largest fixed-line operator in Luxembourg. The full Mixvoip profile has the detail.

📞 Orange

Orange Luxembourg is the local arm of the Orange Group, present in Luxembourg since 2007 and run from Bertrange. It operates one of the country's three licensed mobile networks, with 5G, and sells fibre internet, TV, business mobile, and a managed Cloud PBX called Virtual PBX. The Virtual PBX is a basic hosted system: voicemail, music on hold, caller ID, call diversion and transfer, conferencing, and a Cloud Phone mobile app that twins the business number to a smartphone. It is positioned mainly as an add-on to Orange's fibre and mobile bundles for small businesses. The full Orange profile has the detail.

How they compare, point by point

Each card covers one capability. Green marks a clear practical advantage for one side, amber means it depends on what you want, and grey means the two are broadly even.
💶 Pricing transparency
📡 Mixvoip: ✅ publishes pricing for core services, so you can budget before a sales call.
📞 Orange: ❌ quote only, with one published fibre-and-voice bundle as the exception.
☁️ Cloud PBX (managed hosted system)
📡 Mixvoip: ✅ Voxbi, a proprietary PBX built for Luxembourg numbering.
📞 Orange: ✅ Virtual PBX, fully managed by Orange teams.
🎚️ Advanced PBX features
📡 Mixvoip: ✅ documents recording, queues, IVR, analytics, and transcription.
📞 Orange: ⚠️ the public Virtual PBX page lists basic features only.
💻 Softphone and apps
📡 Mixvoip: ✅ own softphone for web, Windows, macOS, iOS, and Android.
📞 Orange: ⚠️ Cloud Phone is a mobile twinning app; no desktop softphone is documented.
🔗 Microsoft Teams
📡 Mixvoip: ✅ Teams calling via Direct Routing.
📞 Orange: ❌ not documented on the Luxembourg Virtual PBX; Teams sits in a separate Orange Business product.
🌐 ISP independence
📡 Mixvoip: ✅ runs over any business internet, keep your current line.
📞 Orange: ⚠️ the PBX is commercially tied to its own fibre bundle.
🧩 CRM and automation
📡 Mixvoip: ✅ documented links to Odoo, Office 365, and an API.
📞 Orange: ❌ no CRM integration or public API on the Virtual PBX page.
☎️ SIP trunks
📡 Mixvoip: ✅ productised SIP trunks in Luxembourg, Belgium, France, and Germany.
📞 Orange: ⚠️ referenced only as a multi-site mechanism inside a bundle, not a standalone product.
📱 Mobile network and consumer reach
📡 Mixvoip: ⚠️ resells mobile and layers over a partner backbone, with no retail shops.
📞 Orange: ✅ owns a licensed 5G network, holds Ookla's Best Fixed Network award for Luxembourg, and runs high-street shops.

Practical differences that matter

The cards above show the what. These toggles cover the so what, the points that change how the system feels to run day to day.
🌐 Is the phone system tied to your internet line?
This is the biggest practical split. Orange sells Virtual PBX mainly as an option on top of its Box Pro fibre line, so internet and voice usually come from the same operator on the same contract. Mixvoip markets voice that runs over any business-grade connection. If you want to keep your current internet, or change it later without touching your phones, that independence matters.
💶 How clear is the price, and how long is the contract?
Orange does not publish a per-extension price for Virtual PBX; it is quote only, and its business fibre commonly runs on a 24-month commitment. The one published business voice price is a fibre-and-voice bundle. Mixvoip publishes pricing for core services, so early budgeting is easier. For any full rollout, ask both providers for a written quote and the exact contract term.
🔗 What if your team lives in Microsoft Teams?
Mixvoip offers Teams calling through Direct Routing. The Orange Luxembourg Virtual PBX page does not document Teams at all. The wider Orange Group does offer Teams calling through Orange Business, using Operator Connect or Direct Routing, but that is a separate enterprise product, not the Luxembourg SME Virtual PBX. If Teams is central, confirm exactly which Orange product and licence you would be buying.
🔄 How heavy is the switch, and what about lock-in?
Number porting follows ILR rules in both directions, so you keep your numbers either way; the legal timeline is one working day once submitted, with around five working days typical in practice. With Orange, most of the friction is contractual: bundle commitments, convergence discounts, and rented Yealink handsets to return. Mixvoip supports common SIP phones, so existing handsets can often be reused if they are standard.

Strengths and limits

👍 Where Mixvoip is strong
Voice is the core product. The feature set is documented in full: Teams, recording, queues, IVR, analytics, transcription, CRM, and an API. The softphone covers every platform, deployment is independent of your internet provider, core pricing is public, and it offers numbers across Luxembourg, Belgium, Germany, and France with ISO 27001 and MiFID II and PSF aligned recording. Beyond voice it also offers internet, mobile, IPTV, and IT services, so it can still be a single supplier.
👀 Where Mixvoip has limits
Mixvoip layers its services over a multi-backbone partner network rather than owning a national fibre backbone or its own Tier III or IV data centres, and it resells mobile rather than running its own network. Buyers who specifically want one operator that owns the mobile network and award-winning consumer fibre will find that closer to Orange's core.
👍 Where Orange is strong
Orange runs its own licensed mobile network with 5G, and its Livebox fibre won Ookla's Best Fixed Network award for Luxembourg in H1 2025 and H1 2026. It can put mobile, fibre, TV, and a basic phone system on one bill with one account manager, backs that with high-street shops and a recognisable brand, and can pull in Orange Group resources and Orange Cyberdefense for larger accounts. For a small team that wants simplicity, that convergence has real value.
👀 Where Orange has limits
The Virtual PBX is a basic product. Public materials do not document Teams, call recording, queues, IVR, analytics, CRM, or an API, and there is no desktop softphone, only mobile twinning. Pricing is quote only, the PBX is commercially tied to Orange's fibre bundle, and that fibre runs over POST's unbundled network rather than a backbone Orange owns.

Which provider fits which company?

For a freelancer or very small team, Mixvoip is the easier start, with public pricing and a fast setup, while Orange's bundles and longer commitments are heavier than a micro business needs.
For an SME of 5 to 50 people, Mixvoip usually fits best for transparent pricing, ISP independence, a modern softphone, and the option to add Teams, recording, or queues as you grow. Orange is worth a look if you already run its mobile fleet and want one simple bundle.
For a multi-site company across the Greater Region, Mixvoip suits firms that want numbers and presence in Luxembourg, Belgium, Germany, and France. Orange's PBX is positioned around Luxembourg multi-site rather than multi-country numbering.
For teams with many field or mobile workers, both have a story: Mixvoip leads on its multi-platform softphone, while Orange's Cloud Phone twinning is built for staff who live on their mobiles.
For a company already deep in Orange mobile, fibre, and TV, Orange keeps everything on one bill. It is still worth pricing the all-in cost per user and checking which PBX features you would lose.
For advanced integrations, SIP trunk flexibility, or a regulated firm needing MiFID II or PSF aligned recording, Mixvoip is the stronger contact. For a buyer whose top priority is a single operator that owns the mobile network and consumer fibre, Orange is the more natural fit.

Before you sign, ask both providers

💶 On cost and contract
Is pricing public or quote only, and what is the all-in monthly cost per active user? What is the minimum term, the renewal date, and the early-termination fee? Are recording, Teams, or queues paid add-ons or higher tiers?
🛠️ On features and setup
Can the phone system run over my own internet, or is it tied to your fibre? Can I keep my numbers and my existing desk phones? Is Microsoft Teams supported, on which product, and is the licence included? Are call recording and a desktop softphone available, and on which plan?
🌍 On support and growth
Which support languages are available, and what are the response times and the contractual SLA on the phone service itself? What happens to my service if I change internet provider? Can the system support multiple offices, remote workers, and numbers in other countries?

The verdict

There is no universal winner. Mixvoip is usually the better first call when you want a full-featured Cloud PBX, public pricing, a softphone on every platform, voice that does not depend on one internet supplier, documented integrations, and numbers across the Greater Region.
Orange is often the better first call when convergence matters most: one operator and one bill for mobile, fibre, TV, and a basic phone system, backed by its own 5G network and award-winning consumer fibre. The practical move is to shortlist on your current infrastructure, the features you truly need, your numbering and cross-border needs, and your support expectations, then ask both providers the questions above and compare the written answers.
Information checked in June 2026 against each provider's public materials. Telecom products and pricing change, so confirm current details before signing.

Frequently asked questions

Does Orange Luxembourg offer Microsoft Teams calling?
Not on its Luxembourg Virtual PBX. The public product page does not document Teams. The wider Orange Group does offer Teams calling through Orange Business, using Operator Connect or Direct Routing, but that is a separate enterprise product. Mixvoip offers Teams calling via Direct Routing on its own PBX. If Teams matters, confirm the exact product and licence with Orange.
Does Orange publish prices for its business phone system?
No. Orange does not list a per-extension price for Virtual PBX; it is quote only, obtained from an account manager. The one published business voice price is a fibre-and-voice bundle on a 24-month commitment. Mixvoip publishes pricing for core services, which makes early budgeting easier.
Is the Orange phone system tied to Orange fibre?
In practice, mostly yes. Virtual PBX is sold mainly as an option on top of an Orange fibre line, so internet and voice come from the same operator. Mixvoip runs voice over any business internet, so you can keep or change your line without touching your phones.
Does Orange Virtual PBX include call recording?
There is no public evidence of it. Call recording is not listed in the Virtual PBX feature set. For regulated firms under MiFID II or PSF rules, Mixvoip documents recording with retention and storage options, which is worth comparing directly.
Can I keep my number if I switch from Orange?
Yes. Number portability is regulated by the ILR, so you can port to or from Orange. The legal timeline is one working day once submitted, with around five working days typical in practice. With Orange, plan around the contract end date and any rented hardware.
📚 Keep exploring
Read the full Orange profile and the Mixvoip profile, compare every provider active in Luxembourg, or learn the basics of SIP trunking and Teams integration in the glossary. You can also browse all features or the FAQ.


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